Recruteur : AMADEUS
- Informatique, Télécom, Multimédia, NTIC
Niveau d'étude :
Expérience professionnelle :
- Type de contrat : Alternance
- Publié : 20/09/2018
- Référence : 5431
Description du poste
Amadeus is a world leader in providing IT solutions for the whole travel industry. It provides a comprehensive set of products for managing airline business from reservation to operational systems managing passengers and aircrafts at the airport.
You will be integrated in the team that is in charge of the Customer Experience Management application. This application aggregates customer data and computes valuable insights in real-time, providing airlines with advanced personalisation logic for all business operations. Our solution offers airlines instant access to an in-depth view of the customer, including past travel behaviour, inferred preferences and key metrics such as Customers’ Lifetime Value. Equipped with this knowledge, airlines can focus on each individual customer, proposing personalised offers and services that will enhance the customer’s travel experience, while boosting loyalty and consequently airline revenues.
While personalized merchandising techniques are growing, getting complex and available across many different touchpoints, airlines need to have a clear view of the different interactions that can exist between a customer and the airline. The consistency of the journey of a customer is key to have the airline message correctly delivered and have efficient different merchandising techniques.
A Customer Journey map is a visual or graphic interpretation of the overall story from an individual’s perspective of their relationship with an organization, service, product or brand, over time and across channels.
Amongst the different touchpoints that the intern will need to integrate within the customer Journey Map :
Amadeus touchpoints (airline website, mobile applications, self service checkin, kiosk)
Social networks (facebook, twitter, …)
External digital players (Adobe, relay42, google, …)
The story is told from the customer’s perspective, but also emphasizes the important intersections between user expectations and business requirements.
Innovation is key in this internship. We expect the internship to bring new ideas for the analysis of the data gathered and their presentation, while producing actionable analytics and knowledge.
It is up to the intern to decide the technology to be used.
The intern will :
Study and implement a visual, usable and attractive customer journey mapping.
Interact with other Amadeus merchandising modules to get the information required to build the customer journey mapping
Test the prototype and iterate on the delivery and design
Data analysis, Python, angular, C++, BIG data, usability, any UI framework
Profil de la société
Votre profil doit être rempli au moins à 50% pour pouvoir consulter les coordonnées du recruteur et postuler.
Formulaire de candidature : www.talents-handicap.com